Questions, comments or need more information?

Is your question not on one of our information pages or is there something that is not entirely clear? Send an email to [email protected]. Please provide your name, contact phone number and the city you live in. Please share photos of the products if you request after-sales service.

Customer Service – Business Hours:

Monday to Friday 9:00 AM to 5:00 PM

Saturday 10:00 AM to 6:00 PM

Sunday closed.

FAQ:

Q: How long will it take for me to receive my package?

A: Please note that we need 3 to 7 days on average to complete your order before shipping it out. Please rest assured that we are doing everything we can to get your order to you as soon as possible. Once your order has shipped, depending on your country or region, the estimated delivery time is between 5 and 7 days. Please be aware of public holidays that may affect delivery times.

Q: What is the company’s return policy?

A: After we receive your return and inspect the condition of your item, we will process your return or exchange. Please allow at least 7 days from receipt of your item to process your return or exchange.

Q: How can I contact you regarding my order?

A: You can contact us via email at [email protected] or by using the form located on this page.

Customer Service – Business Hours:
Monday – Friday 9:00 AM – 5:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday Closed.
Email: [email protected] ( We will reply to the email within 48 hours. Please be patient and wait )